UNITED GRAPHIC SYSTEMS INC. SERVICE MENU
Effective as of January 1, 2015 (last change in 6/2004)

Service has been the heart and soul of our business. Our first commitment has been and continues to be servicing you, our valued customer.


FOLLOWING ARE OUR SERVICE RELATED RATES:
A/ ON SITE RATES:

Regular Hourly Rate: . . . . . . . . $130.- (For labor provided between 9a.m.-5p.m.EST)
Overtime Hourly Rate . . . . . . . .$250.- (For labor outside of above Regular Hours.)
Regular Travel Time Rate . . . . $70.- (For travel within Regular Hours.)
Overtime Travel Rate . . . . . .. . $120.- (For travel outside of above Regular Hours.)


B/ SHOP RATES

Regular Inside Shop Work Hourly Rate . . . . $130.--


C/ TELEPHONE SUPPORT RATES

This is a new service we offer to our customers.
Flat Rate per Defect occurrence . . . . $250.

We will require a credit card upon initiation of telephone service. See below for details.*


D/ EXPENSES

Mileage . . . ......   50c/mile
Meals . . ....... .    $50/day (for overnight out of town calls)
Hotels, Air Tickets, . . . . at cost
Car Rentals, Tolls, . . . . at cost
Miscellaneous . . . ....... at cost


E/ PMA PREVENTIVE MAINTENANCE CONTRACTS

PMA Available on all machines serviced by United Graphic Systems Inc., in:

MONTHLY - Regularly scheduled PMA calls once a month
BI-MONTHLY - Regularly scheduled PMA calls once every other month
QUARTERLY - Regularly scheduled PMA calls once in quarter
PER APPOINTMENT - PMA scheduled on a case-by-case basis.

Please ask for cost calculation for your Adast or Polly printing equipment.

Our PMA Contracts offer quality maintenance provided by experienced well-trained technical staff. It will ensure that your equipment is tuned up regularly. Preventive Check- ups minimize your down time and increases the productivity and life of your fine piece of equipment. PMA covers labor and offers a special bonus in free service hours as well. Parts are not included in PMA.


F/ LARGER JOBS, RECONDITIONING, EQUIPMENT RELOCATION, UPGRADE PROJECTS AND MODIFICATIONS

                    COMPRESSOR REPAIRS       component exchange program*

Board Exchange program (inkflow presstek)

All the above are quoted separately per each case. SERVICE QUOTATION is usually issued in writing and presented to you for approval. Flat rates may apply.


G/ PAYMENT

Our standard payment terms for service related calls are net 10 days for customers with approved credit line or on a COD basis. We do accept all major credit cards. Telephone calls have to be billed to a credit card prior to the beginning of the on line assistance.


H/ ORDERING PROCEDURES

When ordering an On-Site Service Call or TELEPHONE SUPPORT, we require the following information:

Company Name
Machine Model and Serial Number
Date installed
Brief description of the problem
When do you wish our staff to visit the site (Urgent, Moderate, To be scheduled for a specific time, TELEPHONE SUPPORT)

Please place this order with our front desk service coordinator.


* TELEPHONE SUPPORT Our telephone assistance is a new service made available to our customers for various applications. We are fully committed to keeping our clients up and running all of the time. Periodically a telephone-assisted repair is needed. Many times computer related problem could be resolved over the phone. Out of State and even local customers may opt for this service prior to engaging in expenses related to a full service call. The TELEPHONE SUPPORT will also help us to troubleshoot a problem and identify defective parts or components that may be required when our technicians do come for a service call. This can often save you the expense and the downtime of a second trip.

How to Use TELEPHONE SUPPORT

Once your call is connected to our service department, there is a no-charge period of up to five (5) minutes. During this period you need to describe the facts about the problem and you may receive initial instructions. After this period or if there is a second call regarding the same problem, you will be asked if you are ordering the TELEPHONE SUPPORT. If you choose this TELEPHONE SUPPORT, you will need to present a valid credit card for the Flat Fee charge of $250. This Flat Fee charge will cover the specific problem on the equipment. The Flat Fee charge is the same whether the problem is solved immediately, requires numerous calls or cannot be solved by telephone. There is a maximum time frame of 2 business days per each TELEPHONE SUPPORT case. Due to the character of the service, we cannot guarantee that the repair will be successful. Furthermore, UGS is not responsible for any actions or damages done to the equipment arising from TELEPHONE SUPPORT. The customer assumes full responsibility for any damage, injury or inconvenience to the equipment at the customer’s site.

UGS reserves the right to decline TELEPHONE SUPPORT should our technicians determine that the scope, risk and depth of the repair needed or anticipated cannot be accomplished through TELEPHONE SUPPORT.